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Frequently Asked Questions

Skies Over Soleil

  1. What ingredients are in your soaps?​

    • Glycerin Soaps: Glycerin, Mica Powder, Biodegradable Glitter, Fragrance Oil​​

    • Cold & Hot Process Soaps: Olive Oil, Coconut Oil, Palm Oil, Castor Oil, Sodium Hydroxide Lye (Lye), Distilled Water, Fragrance Oils, Sodium Lactate, Mica Powder, Biodegradable Glitter, Glycerin

  2. What ingredients are in your Bath Fizzies and Fairy Dust?​

    • Bath Bombs: Baking Soda, Citric Acid, Polysorbate 80, Orchid Extract, Fragrance Oils, Mica Powder, Biodegradable Glitter, Isopropyl Alcohol​

    • Fairy Dust: Baking Soda, Citric Acid, Polysorbate 80, Orchid Extract, Fragrance Oils, Mica Powder, Biodegradable Glitter, Isopropyl Alcohol

  3. What ingredients are in your Bath Truffles?​

    • Sodium Bicarbonate, Citric Acid, SLSA (Sodium Lauryl Sulfoacetate), Cocoa Butter, Shea Butter, Fragrance Oil, Mica Powder, Biodegradable Glitter​

  1. What forms of payment are acceptable?

    • All products are paid for upfront by credit or debit card, or digital wallets like Apple or Google Pay. We can support payments by PayPal. You can contact our Sales team for more information here. After any order or payment, an invoice/receipt detailing the transaction, and showing it’s been paid, is sent to the billing email address.

  2. Which credit/debit cards do you accept?

    • Visa

    • American Express

    • MasterCard

  3. What payment methods are not accepted?​​

    • Bank transfer

    • Wire transfer

    • E-checks and checks from international users

  4. Why is my card being declined?​

    • If your credit card was declined, it’s normally to do with your bank’s automated fraud systems, and not with Skies Over Soleil or Stripe (our payment processor). If this happens to you, please make sure your credit card information is correct and try to submit it at least three times. If the transaction still doesn’t go through, you will need to call your bank to clear the transaction. Every time Stripe submits a charge request to your bank, the bank's automated systems determine whether or not to accept the charge. In order to determine this, your bank takes several things into consideration, including your account balance and card expiration date. ​

Ingredients

Payments

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